Costco Mattress Return Policy (With Proof!)

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Costco Mattress Return Policy

Here is the Costco return policy on mattresses, If you’ve ever bought a mattress from Costco, then you are probably wondering about the Costco mattress return policy. If so, this blog is for you!

We will be discussing what the Costco mattress return policy is and how it can affect your purchase. Read All About Costco Return Policy.

For those of you who don’t know, Costco has an excellent return policy that should make any customer feel at ease when they are purchasing their new bedding set from them.

Costco’s mattress return policy is a no-limit days return policy that lets customers feel free to test out their mattresses and see if they are satisfied with them or not before making up their minds about whether or not to keep an item. and it is great because you can get your money back even after years of using the mattress.

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About Costco Mattress Return Policy:

Yes, Costco will allow their customers to return their mattresses anytime they are unsatisfied with the product. They state this on the receipt of purchase and in case you forget but bring it with you for returning.

It is very important that if possible you keep the original packaging material for a new cover made by its manufacturer and not sold at Costco.

This prevents the risk of them marking your old mattress as “used.” Usually, people stay within 2 weeks but talk to the manager for anything after that period, they might make an exception.

For Costco return mattress you need original packaging?

If you’re planning to return a mattress to Costco, you may be wondering if you need the original packaging. The short answer is no – you don’t need the original packaging. However, there are a few things to keep in mind when returning a mattress to Costco.

First, if your mattress is damaged or defective, you’ll want to have the original packaging so that Costco can process your return more quickly. Second, if you bought your mattress more than 90 days ago, you may be responsible for a restocking fee.

And finally, keep in mind that some mattresses are not returnable at all – including those that have been used or assembled.

So while you don’t need the original packaging to return your mattress to Costco, it’s still important to be aware of the store’s return policy before making your purchase.

More: (Explained)Walmart inflatable mattress return policy

How to return Mattress to Costco?

In Costco return policy on mattresses, Costco does not charge a restocking fee for the mattress.

Costco makes it very easy to return their products, without any fuss. All you have to do is visit your local store and tell them that you want to return a mattress or bedding product, and they will take care of the rest according to what you purchased.

That includes picking up our old mattress for free! The process takes about an hour in total because we need to make sure you’re making the right decision for your family.

When it comes again time to purchase a new one, Costco wants us to call ahead and speak with one of our popular warehouse workers who will have all sizes and types ready when we arrive!

More: How To Return Mattress To Amazon

Is returning mattress to costco time taking?

If you’ve ever had to return a mattress, you know it can be a bit of a process. You have to find the right place to take it back, schedule a time to drop it off, and then hope that everything goes smoothly.

So when you’re considering whether or not to return your mattress to Costco, you might be wondering if it’s worth the effort.

Here’s what you need to know about returning a mattress to Costco: it’s definitely possible, but it might take some time.

The first thing you’ll need to do is call customer service and explain that you’d like to return your mattress. They’ll likely give you specific instructions on how to proceed.

Costco Return Policy On Mattresses, How Do I Return a Mattress to Costco Online?

If you are wondering about the Costco mattress return policy then this is very important to know. To request a return or replacement online on, here are the following options:

  • If you received an order by mail or phone, click on the “replacement and returns” tab at the bottom of our homepage. 
  • Click on either “request a replacement” or “request a return.” Please make sure to tell us which size mattress you would like to replace (if applicable) and how many items you’re returning in total. We’ll get started processing your return quickly so please adjust all product quantities accordingly if needed. 
  • The authorization will be required for large dollar value amounts before we can accept your return and refund your account(s).

More: What Does Casper Do With Returned Mattresses?

What If You Have Already Opened the Packaging?

If you want to return an opened mattress back to the store it can be done, there is no problem.

In Costco mattress return policy Costco even has the ability to have mattresses delivered without opening them, and you can order online and then pick them up in-store. 

It’s important not to have the hassle with returned packaging and all that goes along with it like if they need a new box. Instead, just bring it back when you’re done and they take care of everything for you.

The employees are fantastic people and will often help load your truck or car if necessary as well! 

More: Why are mattresses so expensive? The Reason Why

How Long Can You Return a Mattress to Costco?

In Costco mattress return policy, Costco offers excellent customer service. You can return your mattress anytime– no matter how long you’ve owned it.

If you need to return or exchange your mattress, simply bring it into any Costco warehouse during normal business hours. They offer low prices on all inventory and no restocking fees.

More: How To Tie A Mattress To A Car Roof Rack

What is Costco return policy no receipt? 

Here Is Costco return policy no receipt. Yes, you can return any product or mattress to Costco without a receipt.

The best thing is to have your membership card and know the date of purchase. You may also be asked for your last receipt (such as electric).

As always at Costco, they will review the special circumstances associated with no-receipt returns on a case-by-case basis and make their best determination”.

More: How To Move A King Size Tempurpedic Mattress

Misusing the Return Policy Could Cost you Costco Membership

Costco’s return policy is intended to offer anyone who has purchased an eligible item at a Costco location the opportunity to exchange or return the item for another of equal or lesser value.

However, abusing this policy could result in loss of membership privileges and being banned from shopping there.

More: How long does memory foam topper last

Does Costco Refund Cash?

Yes, Costco will refund cash back if you have used a debit card – and it’s the same with any other vendor. 

The merchant can, of course, refuse to process a return if they choose, but these days they’re more likely to legally be obliged to accept refunds on their premises than not. 

But don’t take my word for it! Here’s a quick survey of all the major retailers in America- that included Target and Walmart- as well as Best Buy and Sears- about whether they’ll offer cash refunds.

All are able to provide some form of refund for items purchased with a debit card or credit card – except Sam’s Club oddly enough insists that only “gift cards or

More: What mattresses do hotels use?

What does Costco do with returned mattresses?

The unopened and unused mattress goes to the sales floor while the used or damaged ones are returned to the Vendor department.

Costco requires shoppers who return items to provide their membership number and geographical address when they make a return, which may be part of an attempt by Costco to prevent reselling of products.

Additionally, returns from “refund-seeking visitors” are kept as warehouse-store protection against theft or resale of returned merchandise, while many other vendors accept packages they do not sell simply for a large salvage fee on recovery costs. 

More: What Does Casper Do With Returned Mattresses?

What Is Costco mattress return policy Canada?

In Costco mattress return policy Canada, Mattresses are subject to the regular 90-day return policy so Costco will accept returns that meet that requirement.

The policies for returning items from Costco’s mattress category are the same as other categories; a refund, exchange, or credit will be accepted within 90 days of purchase and receipt of goods.

Keep in mind, that the mattress protection plan, which is required by law for all mattresses sold in Canada, does not cover normal wear and tear on your new sofa bed.

That means if your inflatable couch/sofa springs a leak three months after you bought it at Costco’s furniture department, you’ll have to replace it yourself. 

If your new thing suddenly isn’t so new anymore – don’t wait more than 90 days.

What Is Costco mattress return policy UK?

In Costco mattress return policy UK Costco customers are given a 100% Satisfaction Guarantee on their mattress purchase.

In order to be eligible for the full 100% satisfaction guarantee, you can’t just have the receipt or original product packaging from the return area at any Costco location.

You need to get in touch with them at their number and say that you’re returning an item and give them all of the required information including your membership number, phone number, and address to where it’s being mailed back.

If there is one (if not they’ll ship it back to your house), web order number (if applicable), original product packaging as well as documentation such as a credit card statement or the bank account statement showing proof of purchase.

Can I return Costco mattress after 2 years?

Yes, you can return a Costco mattress after 2 years. Costco has a satisfaction guarantee policy that allows customers to return products for any reason.

The only exception is custom-ordered products, which are not eligible for returns. If you decide to return your mattress, you will need the original receipt and the mattress must be in the original packaging.

How do I return a memory foam mattress to Costco?

The first step is to remove all of the bedding from the mattress and then roll it up as tightly as possible. Be sure to use a blanket or sheet to protect the mattress while you are rolling it up.

Next, place the rolled-up mattress in the original box if possible, or use a sturdy cardboard box that is large enough for the mattress. If you do not have the original box, make sure that the cardboard box is at least 2 inches larger than the mattress on all sides.

Finally, tape up the box and mark “return” on the outside of the package. Bring the package to your nearest Costco location and ask for a refund.


What Is Novaform return policy?

The Novaform return policy allows customers to return any product within 90 days of purchase for a full refund. This policy makes it easy for customers to make returns and provides peace of mind to buyers who are unsure about their purchase.

Novaform also offers a satisfaction guarantee, making it easier for customers to shop with confidence. If customers find that their purchase is not what they expected, they can take advantage of the return policy to get a refund.

Does Costco pick up mattress returns?

Yes, Costco does pick up mattress returns for customers who purchase their mattresses through All mattress returns must be arranged through Costco’s online return center.

Customers must contact Costco’s Customer Service to arrange for a mattress pick up and will be responsible for any return shipping charges.

When the mattress is picked up, Costco will inspect the mattress and issue a refund to the customer. Customers should keep in mind that mattress returns may be subject to restocking fees and other terms and conditions.

What Is Costco mattress topper return policy?

The Costco mattress topper return policy is very customer-friendly, allowing customers to return their mattress toppers at any time of purchase for a full refund.

Customers must have the original receipt and packaging in order to return their mattress topper and should be aware that any returned items must be in new condition and free of any damage.

Additionally, mattress toppers that have been used or have been subject to any liquids, stains, or other damage are not eligible for return.

Does Costco sell returned mattresses?

Yes, Costco does sell returned mattresses. These mattresses are thoroughly inspected and sanitized to ensure they are safe for use.

Costco also offers a money-back guarantee on any returned mattress, so customers can shop with confidence. Many of the returned mattresses are also discounted, offering shoppers the chance to get a great deal on a quality mattress.


If you find that your Costco mattress is not living up to expectations, don’t worry. You can return or replace the product at any time and without a receipt in-store, on, or by phone!

Their expert customer service team will be happy to help if needed. Give them a call today so they can get your replacement process started – it’s as simple as sending an email request online through their website, or over the phone.

With one of their representatives, or coming into select warehouse locations with proof of purchase and completing a form for pick-up (even without the original receipt).

We hope this information has been helpful! Please contact us anytime we would like to provide further details about the Costco mattress return policy.


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