Big Lots Mattress Return Policy (Must Read This First!)

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Mattress Firm Return Policy

Big Lots offers a hassle-free return policy for mattresses, making it easy to get a refund or exchange if you’re not satisfied with your purchase. If you need to return or exchange your mattress, simply bring it back to any Big Lots store within 30 days of purchase. 

You will need to present your original receipt or packing slip, and all returns must be in new, unopened condition. If you do not have your original receipt or packing slip, you can still return the mattress, but a 15% restocking fee will be applied.

Process for In-Store Returns:

If you are returning a mattress that you bought in-store, bring the product, your receipt or packing slip, and the credit card you used to purchase the mattress to the customer service counter.

If you do not have your receipt or packing slip, Big Lots can look up your purchase using the order number from your online account or order confirmation email. 

The customer service representative will process your return and give you a refund in the form of a store credit.

Mattress Refunds:

When you return your mattress to a Big Lots store, you will need to have your original payment method with you.

This could be in the form of a credit or debit card. Your refund will be in the form of that original payment.

Keep in mind that Big Lots may limit or decline refunds based on your history of returns, and may also charge a processing fee of about 20% of the purchase price.

Can You Return a Mattress to Big Lots Without a Receipt?

If you need to return a mattress to Big Lots, you will need to present a valid photo ID and the credit card that was used to make the purchase. If you do not have a receipt, the return will be processed as a store credit. 

The returned mattress must be in new and unused condition, with all of the original tags and packaging intact.

Big Lots also offers a 30-day comfort guarantee, so if you are not satisfied with your purchase, you can exchange it for another mattress or receive a store credit.

How Do You Return the Mattress to Big Lots?

If you want to return a mattress, the customer must bring it with all of its packaging and paperwork. You’ll also need an original receipt or invoice in order for your refund/exchange request to be processed efficiently.

Process for By-Mail Returns

  1. Log into your order history at the Big Lots website.
  2. Scroll down to the bottom of the page and find the section labeled “Order Details.”
  3. Click on the “View Details” link next to the order containing your mattress.
  4. On the following page, find the section labeled “Return Items.” Click on the “Request a Return” button.
  5. Complete the return form, ensuring that you include the mattress’s item number, your name and address, and a brief explanation of why you are returning it.
  6. Package your mattress in its original packaging, including any accessories, tags, or instructions. You must also include the packing slip and return slip from Big Lots.
  7. Mail everything back to Big Lots using the prepaid shipping label they provide.

Can You Return the Damaged Mattress to Big Lots?

If you purchased a mattress from Big Lots and it arrives damaged, you have several options for returning the item. You can return the mattress to your local store, or you can contact Big Lots customer service to arrange for a return. 

If you choose to return the item by mail, you will need to package the mattress securely and include a copy of your receipt or order number.

Big Lots also offers a Mattress Protection Plan which, for an additional fee, covers stains, tears, and other damage to your mattress.

Can You Return a Mattress to Big Lots If You Don’t Like It?

If you’re not happy with your Big Lots mattress, you can return it for a refund or an exchange as long as the mattress is still in good condition.

All you need to do is ensure that your return request is within 30 days from the date of purchase and that the request meets all conditions of the store’s return policy.

Keep in mind that Big Lots reserves the right to research the original purchase and to decline or limit the refunds.

Can You Return the Mattress After 30 Days?

Yes, as long as the mattress is in the condition you purchased it in, you can return it to Big Lots for a merchandise credit that can only be used in-store.

However, returns made after 30 days are not eligible for refunds and exchanges and will incur a processing fee of 20% of the item’s original price.

Reasons Why the Big Lots Return Policy Sucks?

The return has to be within 30 days. This is a really short time frame, especially considering that some items (like holiday decorations) may not even be used within that time frame.

The item must be in new, unopened condition. This is pretty strict and can be difficult to prove if the item was damaged in transit or you simply don’t have the original packaging anymore.

Only certain items are eligible for return. If you bought something on clearance or from the “As Is” section, you’re out of luck. 

There’s a restocking fee for certain items. If you’re returning something that requires assembly, you’ll be charged a $10 restocking fee. 

You have to pay for return shipping. This is just another way for Big Lots to make money off of returns, and it can really add up if you’re returning multiple items.

You can only get a refund in the form of store credit. This is pretty standard for most retailers, but it’s still disappointing if you were hoping to get your money back instead of having to spend more at Big Lots. 

The return policy is subject to change at any time without notice. So even if you read the policy before making your purchase, it could be different by the time you need to return something. 

Reasons Why the Big Lots Return Policy is Great

If you don’t have your receipt, you can still get a refund or store credit, although it will be 20% less. 

The return policy is very flexible, allowing customers to return items within 30 days of purchase. 

There is no restocking fee for most items, making it easy to return items that you are not happy with.

Customers can return items that have been used, as long as they are in good condition. 

It ensures that you are able to get your money back if you are not satisfied with an item.

It allows you to track your return so that you can be sure that it is processed in a timely manner. 

You can return items by mail or in-store, whichever is more convenient for you.

The entire process is hassle-free and easy to understand, making it one of the best return policies around.


Can mattresses be returned to Big Lots?

Yes, mattresses can be returned to Big Lots.

Can you return a mattress if you don’t like it?

Yes, you can return a mattress if you don’t like it.

Is there a return policy on mattresses?

Yes, there is a return policy on mattresses at Big Lots.

Can you return to any Big Lots?

Yes, you can return to any Big Lots store.


Big Lots’ mattress return policy is a great way to ensure customer satisfaction. If you are not satisfied with your purchase, you can easily return it and receive either a refund or an exchange.

This policy gives customers peace of mind and allows them to shop confidently at Big Lots. Make sure to take advantage of this policy if you are in the market for a new mattress.

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