Mattress Firm Return Policy: Here’s What to Expect

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Mattress Firm Return Policy

Mattress Firm Return Policy

Mattress firm is among the number one brands for mattresses all over the world. You can try a mattress from Mattress Firm for 120 nights if you want to try this. If you are not satisfied with the product, you can exchange it or get a replacement within 120 days from the day it was delivered.

Mattress Firm Return Policy:

It is worth noting that Mattress Firm offers a 120-night trial period on mattresses. After that, you can decide whether to keep it or return it. They also have a return/exchange policy, so if you select to exchange your mattress, it also provides you credit to the buying rates. 

The distinction is in the price of your actual buying rates, which is less than a 10% restocking fee. You will also have to pay a $99.99 return delivery fee.

If you are deciding to buy a new mattress, you must search for different brands and companies to buy a good-quality mattress.

It must meet all your requirements and needs. Additionally, the costs and the selection of sizes of different mattresses will fluctuate.

It is also essential to check for return policies. So, the mattress firm is among the best companies to sell high-quality mattresses all over the world.

This company is famous for providing good services to their customers. So, what is the mattress firm’s return policy

To get the answer to this question, you will have to read out this guide thoroughly! 

Mattress Firm Return Policy: 

Mattress Firm offers a 120-night trial offer for all of their products such as mattresses. You will have to sleep on your mattress for at least 21 days to replace or return it if required. This phase is known as the ‘transition phase. 

After 21 nights, you can refund it or replace it if you are not satisfied. Only one refund or exchange is available for each order.

If you chose to change your present furniture, Mattress Firm would offer you a credit for the cost of different mattresses.

The cost of your initial purchase will decrease by a 10% return fee and it will be deducted from your credit. Additionally, the cost of returning your order is $99.99.

If you exchange your mattress, the whole sales price will be 20% less than the original restocking fee. The cost of returning your order is $99.99.

What to consider? 

Mattress Firm is unable to return or provide replacements for soiled, unclean, or broken mattresses during the 120-night sleep trial.

So, if you want to return your mattress or any other product, it must be in its original condition. You will have to take care of the item if you are going to return that item. 

You should be aware that the following elements are fixed offers and cannot be returned or exchanged:

  • Floor units, pillows, and guarantee changes
  • Discounted goods
  • Modular bases
  • Mattress guards
  • All dimensions for special orders

How can I return an item to the mattress firm? 

Mattress Firm has a broad return policy because client happiness is always the goal of this company. They tried to please their customers by providing a high level of services and goods. 

Thus, moving from your old mattress to the new one from a Mattress firm could be a little difficult initially.

Mattress companies want you to utilize their goods for at least 21 days as they are sure you will enjoy them. During this period, if you find any problem you can change or return the item. 

There are several essential things about the return process of Mattress Firm that you should be aware of. 

Let’s examine them now:

  • You will have a variety of options for returning your mattress in-store. You can pick up a method that will be comfortable for you. 
  • To send back the mattress to the closest Mattress shop location, first, you will have to find a shop option on the company’s website.
  • You can always get in touch with customer care via chat. So, they can quickly assist you in returning your mattress.
  • By dialing (877)316-1269, you can also get in touch with Mattress Firm’s client service. You can talk to them and address your issue. They will guide you on how you can return or exchange your item.

Things to Consider about Mattress Firm Return Policy: 

  • The 120-day sleeping trial offered by Mattress Firm allows you to try out a new mattress. It will allow you to experience a significant boost in your sleeping. You can contact the company for replacing or returning your item if you feel uneasy.
  • Mattress Firm only permits one replacement per single transaction.
  • Within 120 days after the arrival date, you must submit a request for a replacement of your item if required.
  • You must pay a $99.99 shipment cost if you need to replace your mattresses
  • You will be given a refund for the cost of your replaced mattresses after removing a 10% restocking fee. This cost cannot be higher than $250.
  • You can replace the mattress at the closest outlet of Mattress Firm. For this, you can use the “search a store” button on the company’s website.
  • You can always get in touch with customer care chat assistance. So, they can quickly assist you with a mattress replacement or damage.

Can We Return Stained Products Or Not? 

Another essential thing to know is that Mattress Firm will never exchange or refund stained and damaged mattresses under the trial period.

 As mentioned below, we don’t offer a return policy on warranty exchanges and other accessories. Another important thing you must know about the return policy is that:

 If you have made a specific size of the item on order, such as California King, Split Cal King, three quarter, etc., then you are not eligible for exchanges or returns. But, in California, “California king” size is not considered a particular order. So, you can exchange it. 

These sales are not for exchange or return over them:

  • 1: Warranty exchanges
  • 2: Clearance of merchandise
  • 3: Pillows
  • 4: Mattress protectors as well as adaptable bases

Are online purchases returnable to stores?

No, it is not possible, but if you want to return any item to the store, contact them via SMS, email, etc.

How long does it take to refund?

Checks, cash, debit cards, or credit cards are all forms of payment for purchases. It will take almost 7-10 days to refund.

Is my total purchase price refunded?

There are different conditions for everything. If you want to return your bed rather than exchange it, you will be charged $99.9 and a 20% restocking fee.

How To Choose The Right Mattress?

If your mattress is old and you have already used it for almost 8-10 years, you are getting aches and pain. Then, it’s time for you to change your mattress and get a new one. As you know, plenty of beds are available, so wisely Choose the right mattress without hassle. 

Follow these lines to choose the correct mattress:

1: Select the mattress according to your needs

In this case, you require a plushy mattress that provides support, comfort and relief. Then, nothing is better than a memory mattress.

2:  Lumbar support

While finding the best mattress, how can someone ignore lumber support providing a bed? Saatva’s unique lumbar zone technology is probably the best thing for you. So, select a mattress that will give extra support to your back and neck.

3: Must select the company which provides an extended trial period

Everyone is concerned about their comfort, but how would you know the comfort level without trying? So, always buy a mattress from a company that provides a more prolonged trial period. 

Mattress firm is one of the best companies that provide long trial periods with the best services. It’s all the policies are clear. 

Whether return exchange or any other approach. Also, it’s excellent to use a waterproof comforter over your mattress during your trial period to protect it from all stains. So, you won’t face any problem in returning it.


1: Are they available online and offline both?

Yes, you can buy them from stores as well as from retailers.

2: How much time does Mattress firm provide for trial?

Mattress firm asks you to sleep on it for approximately 21 nights for your body to adjust. After the completion of 21 nights, if you don’t get comfortable, you can return our mattress.

3: Is this easy to set up?

Yes, it is elementary to set up, but, Mattress firm will send workers to set up your bed at your desired place. So, Mattress firm is very convenient in all aspects.

4: is there any mattress available for overweight people?

Yes, it has all kinds of mattresses, so people always recommend them. It has the best quality of beds for overweight people as well. If you are unsatisfied with the ready-made ones, you can also make them on order. But, it won’t be returned as it will be paid for on a particular order.

5: How many mattresses are available?

Plenty of mattresses are available for everyone, such as Couples, overweight people, king-sized, queen-sized, etc.


When going to purchase a mattress from the market, you must consider mattress firms due to their high standards.

To get the best item, you should double-check the return policies of each mattress shop. So, in this article, I have thoroughly explained all the points regarding the mattress firm’s return policy. 

If you talk about the free trials in stores, you can only check the flexibility of the mattress in your bed. That is the reason, you must keep in mind to review the Mattress Firm refund policy.

Let me know your remarks! 


Can I return online purchases to a store? 

No, you can’t return an online product that you have got from the shop. You will have to contact customer support if you need to replace an item purchased through the Mattress Firm online. You can use chat, email, or phone for payment.

How long does a refund take? 

If you purchased with a cheque, money, debit card, or credit card, repayments will be completed within seven to ten working days. If you lease your order, the repayment might not show up on your credit for up to two days.

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