If you are having trouble with your purple mattress adjustable base, you are not alone. We have been getting a lot of calls lately from people who are having this issue.
In this blog post, we will discuss some of the reasons why your purple mattress adjustable base might not be working, and how to fix it.
What to do if your purple mattress adjustable base is not working?
If your purple mattress adjustable base is not working, there are a few things you can do to try and fix the problem. First, check to make sure that the power cord is plugged in and that the outlet is working.
Next, check to see if the base is properly assembled. If it is not, follow the instructions in the manual to assemble it correctly.
Finally, if none of these solutions work, contact Purple customer service for further assistance. By following these steps, you should be able to get your purple mattress adjustable base up and running again in no time!
Reasons why your purple mattress might not be working?
There are a few reasons why your purple mattress might not be working. One reason could be that the base is not properly assembled. Another reason could be that the frame or slats are not level.
Lastly, make sure that your frame is supporting the weight of the mattress and box spring.
The mattress is not positioned correctly on the adjustable base:
Make sure that the mattress is centered on the adjustable base. If the mattress is not centered, it will not be able to adjust properly.
Check the connections:
All of the connections between the adjustable base and the mattress should be secure. If any of the connections are loose, it could cause problems with the adjustment process.
The power cord is not plugged in or is loose:
Check to make sure that the power cord is plugged into the outlets at the head of the bed and that it is snug. If it is plugged in and snug, try unplugging it and replugging it back in.
Sometimes this can help reset the system. If neither of these solutions work, please reach out to their customer support.
Something is blocking the airflow underneath the mattress:
This is a common problem with Purple Mattress adjustable bases. The most likely culprit is the box spring: either it isn’t properly assembled, or something is blocking the airflow vents.
Check to make sure that the box spring is properly assembled and that nothing is blocking the airflow vents.
The remote control is not working properly:
There are next things that could be causing your Purple Mattress to adjust base not to work correctly. The first thing you should check is the batteries in the remote. If they are low or need to be replaced, that could be why the remote isn’t working.
How to fix the purple mattress adjustable base not working?
If your purple mattress adjustable base is not working, there are a few things you can do to fix it. First, check the power cord to make sure it is plugged into a working outlet.
Next, check the batteries in the remote control. If they are low, try replacing them. If the problem persists, you may need to reset the base by unplugging it for 30 seconds and then plugging it back in.
Finally, if none of these solutions work, you may need to contact customer service for further assistance. By following these steps, you should be able to fix your purple mattress adjustable base and get it working again.
Additional tips and advice:
If your Purple Mattress isn’t working with your adjustable base, there are a few things you can try.
First, make sure that the mattress is properly positioned on the base. The mattress should be flush with the base, with no gaps in between. If there are gaps, adjust the mattress until it’s snug against the base.
Next, check to see if the Purple Mattress is compatible with your adjustable base. Some bases are not compatible with certain mattresses, so it’s important to check before assuming anything.
You can find this information in the manuals for both the mattress and base or you can contact customer service for more help.
Finally, if all else fails, you may need to return or exchange one or both of the items. If you bought your Purple Mattress and adjustable base together, you may be able to return them as a set.
Otherwise, you’ll need to figure out which item is not working and either exchange it or return it for a refund.
Can a purple mattress be used with an adjustable base?
Yes, a purple mattress can be used with an adjustable base. In fact, many people find that using an adjustable base enhances their sleep experience on a purple mattress.
Adjustable bases allow you to adjust the angle of your head and feet, which can help to reduce snoring, acid reflux, and back pain.
Why is my adjustable base not working?
Check under the bed base to ensure that the wired connections are secure and that no cords or bedding are blocking the movement of the base. Check to make sure that the control box is illuminated by a green LED light. If there is no light, double-check your input and power connection.
If you’re experiencing problems with your purple mattress adjustable base, there are a few troubleshooting steps you can take to try and fix the issue.
First, make sure that both the power cord and the remote control are plugged in and working properly.
Next, check that the batteries in the remote control are fresh. If those things seem to be in order, try adjusting the bed’s settings using the manual controls on the side of the frame. If all else fails, contact customer service for assistance.